FAQs

General

What products/services are offered?

by Dyme offers hand-crafted items made specially by me :) Currently, Nails by Dyme is offered for purchase - which provides custom, made-to-order press-on nails. 

Other very cute items will be available later this year - stay tuned!

What is your shipping policy?

Most orders will be shipped via USPS.

Please allow 7-10 days for processing (will vary depending on item). Shipping will take 3 to 6 business days.

This policy will be updated based on the addition of other products. Please see below for shipping information regarding Nails by Dyme orders.

What is the return/refund policy?

Please check out our policies page for the return and refund policy. Thank you!

How can I contact by Dyme?

Please feel free to email contact@bydyme.com with any questions or concerns.

 

Nails by Dyme Q&A

What's included in my press-on order?

Each order includes your press-on nail set(s), a nail prep kit, a free gift and how-to apply nail set instructions.

What's Nail Prep Kit? What's included?

A nail prep kit are materials provided for use before the application of your nail set. Prepping your nails before applying press-ons is an essential step to keep press-ons from popping off. Each nail prep kit includes nail file, cuticle pusher, alcohol pad, nail glue, and sticky tabs.

Can I order a custom set?

Custom set requests are accepted. Please fill out the custom set form which will be sent via email once completed and submitted. Communications regarding the set will occur via email until a final nail set design has been confirmed. Once final nail set design has been confirmed, an invoice will be sent for payment.

How long is shipping?

After an order is placed, please allow 7 to 10 days for processing. Remember that all nail orders are made to order, except sizing kits and application kits.

Shipping in the United States is offered only. International shipping is currently not offered.

Shipping rates are calculated based on buyer's location and the weight and dimension of your order/package. Minimum orders of $75.00 will qualify for free shipping.

Refunds for nail orders will not be offered.

If you have any questions or concerns, please feel free and do not hesitate to send an email to contact@bydyme.com. 

Do you offer RTS sets?

Ready to Ship set are currently not offered. All sets are made to order.